By: FO1 Frances Diana C Pascua
Republic Act No. 9458 or the Anti-Red Tape Act of 2007 was enacted to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape and preventing graft and corruption.
Bureau of Fire Protection Ilocos Norte adheres with this Act as it serves as a reminder of duties and responsibilities as government employees/civil servants.
Under this law, all government offices including Fire Stations are required to put “No Noon Break” posters to render continuous frontline services even during lunch time.
Moreover, a service standard/pledge that communicates information on the services provided by the concerned government agency to the public, also known as the Citizen’s Charter was placed conspicuously in the fire station premises. It describes the step-by step procedure for availing a particular service.
BFP Ilocos Norte as a form of public assistance, the ARTA encourages government offices to have information and grievance desks where an officer knowledgeable on their frontline services offered shall be available for consultation and advice. The desk shall be attended to at all times even during office breaks including lunch period. Hence, the BFP Ilocos Norte designates personnel on duty to serve as Public Assistance and Complaints Officer.
Aside from that, BFP offices and stations have established basic facilities to ensure the availability of comfortable waiting areas, and comfort rooms to ensure the public for an a comfortable and stable delivery of service.